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FREQUENTLY ASKED QUESTIONS

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Please see the most common questions below. If your question is not answered, use the contact form.

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    How do I give my students access to lessons remotely?

    Under each video, there is an orange button that says "Generate Student Link." Click it and then send the resulting link to your students. It allows them to access that lesson in 1-click from anywhere without needing to signup, create an account, etc.

    Do I need to install any software to use Generation Genius?

    Nope! Our videos are streamed over the internet. It works on any modern internet browser and you can stream our videos from your desktop, tablet or phone.

    What are the Next Generation Science Standards?Is Generation Genius a Canadian or American product?Is Generation Genius a British or American product?Is Generation Genius an Australian or American product?

    The Next Generation Science Standards (NGSS) are K–12 academic standards that set the expectations for what students should be able to do by certain grade levels. It was developed by 26 U.S. states, the National Science Teaching Association and other organizations. NGSS and adaptations of it are used in about 40 states. You can check how our lessons align to your state standards here: www.generationgenius.com/standardsGeneration Genius is made in Hollywood, California to bring you the most engaging classroom science videos available anywhere in the world. Elementary school science standards are 90% identical between the US and Canada so we found many Canadian teachers signing up for Generation Genius before we ever advertised there. Due to this interest we have expanded to Canada. You can check how our lessons align to your science standards here: www.generationgenius.com/standardsGeneration Genius is made in Hollywood, California to bring you the most engaging classroom science videos available anywhere in the world. Primary school science standards are 96% identical between the US and UK so we found many UK teachers signing up for Generation Genius before we ever advertised there. Due to this interest we have expanded to the UK. You can check how our lessons align to your science standards here: www.generationgenius.com/standardsGeneration Genius is made in Hollywood, California to bring you the most engaging classroom science videos available anywhere in the world. Primary school science standards are 94% identical between the US and Australia so we found many Australian teachers signing up for Generation Genius before we ever advertised there. Due to this interest we have expanded to Australia. You can check how our lessons align to your science standards here: www.generationgenius.com/standards

    How long is a subscription?

    Annual subscriptions are 12-months from when you place your order.

    How can I pay for a subscription?

    We currently accept credit/debit cards and school purchase orders (POs). If you need a quote to generate a PO please contact us. POs can be sent to [email protected] or faxed to: (707) 312-8176. Please note we do not accept PayPal, ACH or direct deposit at this time.

    Can I use this for homeschool?

    Yes. About 10% of our subscribers are homeschool families (90% are teachers, schools and districts). Homeschoolers can purchase a home plan to get all the same resources as teachers. The only difference is classroom accounts can share links with others (students).

    Is this curriculum or supplemental material?

    Supplemental. We cover 100% of the topics in the Next Generation Science Standards for Grades K-8, however, our goal is not to replace your textbook. We aim to increase engagement in the topics while helping students learn the core concepts from the standards.

    With that being said, we do have many teachers that use Generation Genius as a curriculum when their district hasn't provided them with any resources to meet new standards or when they only have obsolete materials to work with.
    Supplemental. We cover 90% of the science standards across the Canadian provincess for Grades K-8, however, our goal is not to replace your textbook. We aim to increase engagement in the topics while helping students learn core concepts from the standards.

    With that being said, we do have many teachers that use Generation Genius as a curriculum when their school hasn't provided them with resources to meet their science standards or when they only have obsolete materials to work with.
    Supplemental. We cover 96% of the National Curriculum of England: Science Programmes of Study for Key stages 1 and 2, however, our goal is not to replace your textbook. We aim to increase engagement in the topics while helping students learn core concepts from the standards.

    With that being said, we do have many teachers that use Generation Genius as a curriculum when their school hasn't provided them with resources to meet their science standards or when they only have obsolete materials to work with.
    Supplemental. We cover 94% of the Australian curriculum for Years F-6, however, our goal is not to replace your textbook. We aim to increase engagement in the topics while helping students learn core concepts from the standards.

    With that being said, we do have many teachers that use Generation Genius as a curriculum when their school hasn't provided them with resources to meet their science standards or when they only have obsolete materials to work with.

    How do you work with the National Science Teaching Association?

    The National Science Teaching Association (NSTA) is the world's largest organization dedicated to promoting excellence in teaching science. NSTA works with us to select topics of our videos as well as reviews scripts for accuracy, clarity, and alignment to NGSS DCIs. They also approve videos before we release them. Working with NSTA allows us to maximize the effectiveness of the lessons.

    Why do I need to create a password and a PIN?

    The password is used to login. The PIN you create during checkout is used to make administrative changes to the account. This prevents students from accidentally making changes like upgrading or downgrading your subscription or changing your username to something silly.

    What is the difference between a classroom and a school account?

    A classroom account is for access on 1 device at a time, such as a computer, tablet or phone. That is ideal for one teacher who can use it in front of the class. It also includes ability to send out student links that can be accessed by up to 35 students. Students clicking the student link do not need to login and do not need an account. A school account gives all teachers and all students access on an unlimited number of devices.

    Can I download all the teaching materials at once?

    Yes. We make this available to subscribers on the manage account page (click on the gear icon, top right corner). You can access this page after subscribing.

    Can I use this in high school?

    Our K-8 content is made with the appropriate depth for that age group. With that being said, many high school teachers use our 6-8 content as a foundational review at the beginning of their units. For example, to learn about stoichiometry, a review on chemical reactions and the law of conversation of matter could be helpful (we cover both of those videos at a 6-8 level), or to dive deeper into evolution, a review of genes & mutation, comparative anatomy, the fossil record and natural selection can help (we cover all of those at the 6-8 level). Other foundational topics include Newton's laws of motion and rock layers (geologic time).

    Is it available in Spanish?

    100% of our K-5 videos have subtitles in Spanish. The 6-8 videos are currently being translated for Spanish subtitles as well and those will be available at the end of 2020. To display the subtitles, simply click the "CC" button on the video player bar and select Spanish.

    Can I have your W9 Form?

    Yes! Visit this link to download or print our completed W9: https://www.generationgenius.com/GG-W9.pdf

    Can I get a discount if I sign up for multiple years?

    Yes! Multi-year school discounts are shown during checkout. Further discounts are also available for school districts. Contact us for a custom district quote.

    What is your refund policy?

    We offer a 30-day money-back guarantee. This applies both to initial subscriptions as well as renewals. If your account renewed and you forgot, don't worry, simply contact support within 30 days and the full payment will be returned. We send all subscribers reminder emails. Please note we do not accept refund requests beyond 30 days from the date of the payment in question.

    Do you have an answer key?

    Yes, it is available to subscribers on the manage account page as a PDF. We provide it to free trial users by request. The answer key currently includes answers to all K-8 paper quizzes.

    How do I get reimbursed via the Teacher Reimbursement Program?

    We will reimburse any teacher 100% of their individual purchase if their school or district subscribes in the future. Simply contact us with the username of your school, your username and we will send 100% of your personal funds back to you. This offer does not expire, so if it happens 2 years later, still contact us to get your personal funds back in your pocket.

    Will you make more videos?

    We currently have 117 video lessons that cover 100% of the Next Generation Science Standards for grades K-8. We'd love to make more science videos, but since we've covered all the topics, we are now translating the videos & lessons into Spanish and then we will expand to K-8 math in 2021/2022. We will add more science videos when the standards change in the future. You can see how our current lessons align to your state standards here: www.generationgenius.com/standards

    Are the lessons supposed to be used in a certain order?

    The videos are self-contained and do not rely on the information presented in other videos, so there is no specified order. Typically the curriculum you use sets the order/pace and teachers supplement their units with GG lessons. The beginning of the GG videos often include a background review of the topic, such as when learning about the causes of seasons, the video will first review Earth's orbit and rotation.

    What is the pricing if I teach more than one class?

    Our current classroom plan ($125/yr) is for one teacher and their class. The teacher can share links with up to 35 students to access the site remotely (the students do not need to log in or make an account). If you are teaching multiple classes, that would fall under the school plan.

    Still have questions?

    Feel free to reach us using the form

    We are experiencing an extremely high volume of support requests due to the pandemic + back to school time. We usually respond the same day, however, at this time, responses may take 2-3 days.

    Need more help?

    Contact Us

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    Yes. We make this available to subscribers on the manage account page (click on the gear icon, top right corner). You can access this page after subscribing.

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    Thank you for your inquiry.

    We are experiencing an extremely high volume of support requests due to the pandemic + back to school time. We usually respond the same day, however, at this time, responses may take 2-3 days.

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